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Texas Inner Circle Membership FAQ

Texas Inner Circle Membership FAQ

MEMBERSHIP OVERVIEW

How do I become a member?

  • Memberships are available:
    • Online
    • By calling (512) 232-8567
    • By mailing your membership contribution to:
      Texas Performing Arts
      The University of Texas at Austin

      2350 Robert Dedman Dr.
      Austin, Texas 78712

When does my Texas Inner Circle membership expire?

Texas Inner Circle memberships are valid for the length of the performance season, September 1 through August 31. All memberships, regardless of join date, expire on August 31.

At the moment, memberships do not auto-renew at the end of the membership season.

Do I need a membership for every member of my household?

When you join as a Texas Inner Circle member, your membership is valid for every member of your immediate household.

Can I give a Texas Inner Circle membership as a gift?

Yes! Please contact our membership office at support@texasperformingarts.org or call (512) 232-8567 to learn more.

I’m no longer using my Texas Inner Circle membership. Can I transfer it to someone else?

Yes! Memberships may be transferred to another household anytime within the performance season in which the membership is valid. Please contact our membership office at support@texasperformingarts.org or call (512) 232-8567 to learn more.

USING YOUR MEMBERSHIP

Where is the Texas Inner Circle Lounge?

  • In McCullough Theatre, Texas Inner Circle members have access to an exclusive line at the McCullough Theatre bar.
  • In Bass Concert Hall, the Texas Inner Circle Lounge is located on the 5th floor and encompasses the entirety of the 5th floor space. On performance nights, the Lounge is open to all Texas Inner Circle members pre-show and during intermission.

    Exclusive seating, private bar(s) with premium beverage selections, as well as private restrooms are all available to Texas Inner Circle members in the Lounge in Bass Concert Hall.

    Texas Inner Circle members may pre-order drinks at the Lounge bar(s) for pick-up at intermission.

How do I utilize my Ticket Concierge perk?

Director’s Circle ($2500) level members and higher receive exclusive access to our dedicated Texas Inner Circle Ticket Concierge.

Your Ticket Concierge is there to assist with any ticketing needs including priority seating, securing tickets during Texas Inner Circle pre-sales, as well as ticket exchanges and upgrades.

If you are a Director’s Circle ($2500) level member or higher, information on how to contact the Ticket Concierge will be included in your membership materials.

Ticket Concierge level members also receive a dedicated email announcing upcoming Texas Inner Circle pre-sales. This email will include instructions on how to request tickets from the Ticket Concierge.

For questions regarding Ticket Concierge access, please contact support@texasperformingarts.org or call (512) 232-8567.

As a Texas Inner Circle member, where can I park on show nights?

Center Stage ($1000) level members and higher may use their VIP Parking Hangtag to park in the VIP Lot F20 on performance nights. The VIP Lot F20 is a dedicated surface lot located on Trinity St., just north of the San Jacinto Garage. View parking map.

Please make sure your hangtag is displayed on your rearview mirror prior to entering the lot.

Back Stage ($500) level members may use one of their two (2) garage passes to park in the San Jacinto Garage on the performance night(s) of their choosing.

For more information on parking locations, please visit Directions and Parking.

What do I do if I lost/never received my VIP Lot F20 Parking Hangtag?

If you never received your parking hangtag, or have misplaced your hangtag, please contact support@texasperformingarts.org or call (512) 232-8567.

The VIP Lot F20 is closed for my performance night. What do I do?

All members who are eligible to park in the VIP Lot F20 will be notified of lot closures on certain performance nights.

In the event of a VIP Lot F20 closure, eligible members will receive a complimentary voucher to park in the San Jacinto Garage via email.

To use the complimentary voucher, when entering the garage, pull a printed ticket from the machine. Proceed to park for the performance. When exiting the garage, first scan the printed ticket received at entrance. Then scan the QR code located on the complimentary voucher.

For questions on lot closures or using complimentary vouchers, please contact support@texasperformingarts.org or call (512) 232-8567.

DIGITAL MEMBERSHIP CARDS

What are Digital Membership Cards?

Your Texas Inner Circle Digital Membership Card is available to download to your smartphone.

Upon joining or renewing your Texas Inner Circle membership, a link to download your digital card to your digital wallet will be sent to you via email to the email associated with your membership account. Please allow 2-3 business days for receipt.

NOTE: If you joined or renewed your membership for the 23/24 season prior to September 1, your digital card was delivered via email on September 8, 2023.

How do I download my Digital Membership Card?

I still have questions about the Texas Inner Circle Digital Membership Card. What do I do?

For questions regarding your Texas Inner Circle Digital Membership Card, please contact support@texasperformingarts.org or call (512) 232-8567.

METHODS OF PAYMENT

My company wants to match my membership. How does this work?

Company match programs are a great way to double the impact of your membership and your membership perks!

Find out if your employer offers a charitable match. If so, please complete and submit the company’s matching gift form. Once complete, forward your email confirmation to our membership office at support@texasperformingarts.org to start receiving your benefits!

I’d like to make my membership gift via a Donor Advised Fund (DAF). How does this work?

For more details on requirements for making a gift via a Donor Advised Fund, please contact support@texasperformingarts.org.

I’d like to pay for my membership via a payment schedule. How do I set this up?

To set up a payment schedule online, go to the membership page and click on “Join Now” if you are new to the Texas Inner Circle, or “Renew Now” if you need to renew your membership.

Select your desired membership level and under “Payment Options”, then select “Setup a Payment Schedule”.

Click “Setup a Payment Schedule” on the bottom right corner.

On the next page, check off the box on the far right and calculate your desired schedule.

If you would like to set up a payment schedule over the phone, please call (512) 232-8567.

Note: All payment schedules must be fully paid by the end of the performance season. The performance season begins September 1 and ends on August 31.

STILL HAVE QUESTIONS?

Didn’t find the answer to your question? Contact the Texas Inner Circle membership support line! We are here to help you. Email us at support@texasperformingarts.org or call (512) 232-8567.

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