CONTACT THE TICKET OFFICE
The ticket office is open Tuesday through Friday from 11 am – 6 pm.
Note: The ticket office will open an hour and a half before performances at Bass Concert Hall, and an hour before performances at satellite venues. For weekend Broadway performances, the office will open at noon on Saturday and 11 am on Sunday.
LOCATION: 23rd & Robert Dedman Drive, just north of the Darrell K. Royal-Texas Memorial Stadium on The University of Texas campus. Guests purchasing tickets can park in the Bass Concert Hall plaza driveway using emergency blinkers. There is a 30-minute time limit.
CONTACT GUEST SERVICES
PHONE: 512.471.8207 or 512-471-2787
Guest Services can help with lost items and general questions. For ticketing questions, please contact the Ticket Office at 512.471.1444.
Day of event parking ($10) is available for purchase at the entrances to the surrounding surface lots and garages.
CONTACT US DURING AN EVENT
Available only for events at Bass Concert Hall: 512.471.2787.
TOUR & GALLERY INFORMATION
Bass Concert Hall offers guided tours of the lobby and backstage areas as well as in-depth information about the renovations and artwork that is located throughout the venue. In addition, the lobby of Bass Concert Hall is open to the public from 11 am – 2 pm, Monday – Friday for self-guided tours.
Texas Performing Arts is proud to exhibit eleven modern and contemporary sculptures from the Metropolitan Museum of Art in and around Bass Concert Hall as an initiative of the Landmarks public art program. We are also pleased to exhibit rotating galleries of two dimensional artwork provided by local artists and organizations.
The following items and services are available to guests of Texas Performing Arts:
Guest Services is cash only.
ASSISTIVE LISTENING DEVICES
BAG CHECK $5 per item
BINOCULARS $5 per pair (rental only)
BOOSTER SEATS Available on all seating levels, on a first come, first serve basis, free of charge.
COAT CHECK $2 per item
EAR PLUGS $2 per pair
LOST & FOUND If you believe you have misplaced an item during your visit, please call 512.471.8207 or 512.471.2787.
WHEELCHAIRS Courtesy wheelchairs are available for use inside the lobbies. They can be checked out at Guest Services with a photo ID.
The following are standard policies for Texas Performing Arts venues. All policies are subject to change.
FOR ASSISTANCE DURING PERFORMANCES
Please contact the nearest Usher, House Manager or Security Officer.
Bags brought into the venue must not exceed 14”w x 12”h x 6”d. Please return large bags to your vehicle. Or, you may check your bag with Guest Services for a $5 fee (cash only). Bags can be claimed when you are exiting the building.
All persons and bags are subject to search.
Guests are welcome to bring their own booster seats and/or car seats at the discretion of management.
CAMERAS & RECORDING
Photography is only allowed in the lobby areas of our buildings.
CELL PHONES & ELECTRONIC DEVICES
Please power off your cell phones and electronic devices prior to entering our venues.
Texas Performing Arts welcomes children of any age accompanied by an adult. Every person entering the hall must have a ticket including children and infants.
FOOD & Beverage
Concession stands will be open in the lobby to provide beverages. In Bass Concert Hall there are food stations on Level 3 that open 1.5 hours prior to curtain time for most performances. The food stations offer a limited menu that is determined on a per show basis. View the menu.
There is no set dress code at Texas Performing Arts performances.
LOBBY & HOUSE OPENING TIMES
The lobby usually opens 1.5 hours before the event’s scheduled curtain time.
Every performance has its own policies for seating guests who arrive late.
NO RE-ENTRY POLICY
Texas Performing Arts has instituted a no re-entry policy for Bass Concert Hall and McCullough Theatre. Any guest needing to leave and return must first speak with the supervisor at the front doors to have their ticket scanned out. Any ticket that has already been used will be refused entry. Re-entry will be permitted at management’s discretion.
The following items may not be brought into the building. In addition to items listed here, other items that may be deemed to present a potential hinderance or threat may also be prohibited. (Some items may be checked in at Guest Services for a fee.)
*All guests must pass through the security checkpoint, including a bag check, prior to entering the building.
RESTROOMS & WATER FOUNTAINS
Bass Concert Hall: Women’s Restrooms are on the House Left side of every lobby floor, with an additional restroom on floor 3, House Right. Men’s Restrooms are on the House Right side of floors 2, 4, 5 and 6. Drinking Fountains are located just outside the restrooms on each lobby level in Bass.
SIGN INTERPRETED PERFORMANCES
Typically for Broadway Across America tours that perform at Bass Concert Hall, the Saturday matinee performance is sign interpreted. Requests may be made up to two weeks prior to the date of the performance.
The University of Texas at Austin is a tobacco-free campus. Smoking, including e-cigarettes and vaporizers, is not permitted inside or outside our venues.