CONTACT THE TICKET OFFICE
The ticket office is open Tuesday through Friday from 11 am – 6 pm.
The ticket office is closed on Monday. Note: The ticket office will open an hour and a half before performances at Bass Concert Hall, and an hour before performances at satellite venues. For weekend Broadway performances, the office will open at noon on Saturday and 11am on Sunday.
Thanksgiving: Closed Monday, Nov. 21 – Monday, Nov. 28
Winter Break: Closed Monday, Dec. 19 – Monday, Jan. 2
LOCATION: 23rd & Robert Dedman Drive, just north of the Darrell K. Royal-Texas Memorial Stadium on The University of Texas campus. Patrons purchasing tickets can park in the Bass Concert Hall plaza driveway using emergency blinkers. There is a 30-minute time limit.
CONTACT GUEST SERVICES
PHONE: 512.471.8207 or 512-471-2787
Guest Services can help with lost items and general questions. For ticketing questions, please contact the Ticket Office directly at 512.471.1444.
Day of event parking ($10) is available for purchase at the entrances to the surrounding surface lots and garages.
CONTACT US DURING AN EVENT
If you need to contact us during an event, please call 512.471.2787. This line is only answered during Bass Concert Hall events.
TOUR & GALLERY INFORMATION
Bass Concert Hall offers guided tours of the lobby and backstage areas as well as in-depth information about the renovations and artwork that is located throughout the venue. In addition, the lobby of Bass Concert Hall is open to the public from 11am – 2pm, Monday – Friday for self-guided tours.
Texas Performing Arts is proud to exhibit eleven modern and contemporary sculptures from the Metropolitan Museum of Art in and around Bass Concert Hall as an initiative of the Landmarks public art program. We are also pleased to exhibit rotating galleries of two dimensional artwork provided by local artists and organizations.
The following items and services are available to patrons of Texas Performing Arts:
ASSISTIVE LISTENING DEVICES
BINOCULARS $5 per pair (rental only).
BOOSTER SEATS Limited supply
COAT CHECK $2 per item.
EAR PLUGS $2.00.
LOST & FOUND If you believe you have misplaced an item during your visit, please call 512.471.8207 or 512.471.2787.
The following are standard policies for Texas Performing Arts venues. All policies are subject to change.
ASSISTANCE DURING PERFORMANCES
Please contact the nearest Usher, House Manager or Security Officer.
Bags brought into the venue must not exceed 14”w x 12”h x 6”d. Please return large bags to your vehicle. Or, you may check your bag with Guest Services for a $5 fee (cash only). Bags can be claimed when you are exiting the building.
All persons and bags are subject to search.
Guests are welcome to bring their own booster seats and/or car seats at the discretion of management.
CAMERAS & RECORDING
Photography is only allowed in the lobby areas of our buildings.
CELL PHONES & PAGERS
Please power off your cell phones and pagers prior to entering our venues.
Texas Performing Arts welcomes children of any age accompanied by an adult. Every person entering the hall must have a ticket including children and infants.
Concession stands will be open in the lobby to provide beverages. In Bass Concert Hall there are food stations on Level 3 that open 1.5 hours prior to curtain time for most performances. The food stations offer a limited menu that is determined on a per show basis. View the menu.
There is no set dress code at Texas Performing Arts performances.
LOBBY & HOUSE OPENING TIMES
The lobby usually opens 1.5 hours before the event’s scheduled curtain time.
Every performance has its own policies for seating guests who arrive late.
NO RE-ENTRY POLICY
Bass Concert Hall is instituting a no re-entry policy for all events effective immediately. Any guest needing to leave and return must first speak with the supervisor at the front doors to have their ticket scanned out. Any ticket that has already been used will be refused entry.
The following items may not be brought into the building. In addition to items listed here, other items that may be deemed to present a potential hinderance or threat may also be prohibited. (Some items may be checked in at Guest Services for a fee.)
*All guests must pass through the security checkpoint, including a bag check, prior to entering the building.
RESTROOMS & WATER FOUNTAINS
In Bass Concert Hall there are Women’s Restrooms on the House Left side of every lobby floor. On the House Right side of the lobby, Men’s Restrooms are located on floors 2, 4 and 6, with additional Women’s Restrooms on floors 3 and 5. Drinking Fountains are located just outside the restrooms on each lobby level in Bass.
SIGN INTERPRETED PERFORMANCES
Typically for Broadway Across America tours that perform at Bass Concert Hall, the Saturday matinee performance is sign interpreted. Requests may be made up to two weeks prior to the date of the performance.
Smoking is not allowed in any Texas Performing Arts venue.