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Exterior of Bass Concert Hall
Exterior of Bass Concert Hall

Frequently Asked Questions

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The Basics Before the Show

  • Is there a dress code?
    • No, there is no formal dress code.
  • Can I bring food & drink inside the auditorium?

    Drinks purchased in our venue are always welcome inside the auditorium, however bringing snacks inside is dependent on the event.

  • What is your bag policy?

    We do not require a clear bag, but all bags are subject to being searched. No large purses, backpacks or luggage allowed.

  • What time do doors open?

    For most performances, the lobby open 90 minutes before curtain time. Check the page for your event to confirm. The theater doors typically open 30 minutes before the performance.

  • Where is Texas Performing Arts?

    Bass Concert Hall
    2350 Robert Dedman Dr, Austin, TX 78712
    Get Directions

    McCullough Theatre
    2375 Robert Dedman Dr, Austin TX 78712
    Get Directions

    Bates Recital Hall
    2406 Robert Dedman Dr, Austin, TX 78712
    Get Directions

  • Where do I park?

    Please plan to arrive at least 60 minutes prior to the performance to avoid heavy traffic. Carpools and rideshares are encouraged.

  • Where can I find a schedule of performances?

    Visit our calendar page.

  • Where is Will Call?

    Will Call tickets may be picked up at the venue ticket office prior to your performance, or from the Texas Performing Arts ticket office in the front of Bass Concert Hall to the right of the main entrance.

  • How do I download my mobile tickets?
    • STEP 1: Log in to Your Account
    • STEP 2: Download your mobile tickets to your digital wallet before you arrive. 
    • STEP 3: Locate your event under My Tickets and tap “Add to Wallet” to download tickets to your phone.
    • STEP 4:  Display your mobile tickets at our ticket scanners.
  • How do I transfer my tickets to someone else?
    • STEP 1: Log in to Your Account
    • STEP 2: Click on ‘Transfer Tickets’ in ‘My Tickets’.
    • STEP 3: Enter the full name and email address / mobile phone number of the party to whom you’d like to transfer your tickets.
    • STEP 4: Hit transfer.
  • I cannot find my mobile ticket or confirmation email, what do I do?

    Sign in to the account used to purchase the tickets. Click on “Reissue Ticket” and check the appropriate box. You will receive a new email with the tickets that are now valid. The barcode from the original ticket will become invalid.

  • Do you allow service animals?

    Trained service animals or service animals in training with identifiable vests will be allowed. Service animals must remain on leash or in a harness at all times.

While Inside

  • What’s your bag search policy?

    All bags are subject to search. Large bags and luggage are prohibited.

  • Can I be seated if I arrive late?

    Late seating is at the discretion of each artist. Please refer to the event detail page and the Know Before You Go information for show-specific policies.

  • What food and drink options are available?

    Visit our food & drink page for the full list of options.

  • Can I bring food and drink inside the auditorium?

    Food and drink purchased inside our venue lobbies can be taken inside the auditorium. Please be mindful of other patrons.

  • Do you accept cash?

    Texas Performing Arts is a cashless venue.

  • Are there restrooms on every level of Bass Concert Hall?

    Men’s and Women’s bathrooms are available on all 6 levels of the venue.

    Please note: There is no Men’s restroom on Level 3, and Level 5 is for Texas Inner Circle Lounge Members.

  • What is the photo/video policy?

    The photo/video policy is set by each artist or production. Please check the signage or ask an usher at your event. Professional photo/video equipment is not allowed.

  • I lost something in the theater, who do I call?

    Please contact Guest Services at 512.471.2787 Monday–Friday, 10 a.m. – 5 p.m. or by email.

Tickets

  • How do I get the best seats at the best at the best prices?
    • Buy your tickets directly from Texas Performing Arts Ticket Office online here. Watch out for ticket re-sellers who artificially inflate prices or sell fake tickets!
    • You can also find all our discount programs here.
  • Where can I buy tickets to a sold-out show?

    SeatGeek is the Official Secondary Ticket Marketplace of Texas Performing Arts. You can buy and sell tickets with confidence there.

  • How do I use a mobile ticket on my phone?
    • STEP 1: Log in to Your Account
    • STEP 2: Download your mobile tickets to your digital wallet before you arrive. 
    • STEP 3: Locate your event under My Tickets and tap “Add to Wallet” to download tickets to your phone.
    • STEP 4:  Display your mobile tickets at our ticket scanners.
  • Does my child need a ticket?

    Every person attending a performance at Texas Performing Arts venues must have a ticket to enter regardless of age.

  • How do I purchase or redeem a TPA gift certificate?
    • Gift certificates are available for purchase online, and in person. Gift certificates are sent via mobile delivery.  
    • Gift certificates are redeemable by calling the Ticket Office at 512.471.1444 Monday–Friday from 10 a.m. – 5 p.m., in person Monday–Friday from 10 a.m. – 5 p.m., or by emailing the Ticket Office at tickets@texasperformingarts.org
  • Do you offer discounted tickets?

    Yes. TPA offers several different ways to save on your ticket purchase. Please visit our Ways To Save page here.

For Members

  • When does my Texas Inner Circle membership expire?

    Texas Inner Circle memberships are valid for the length of the performance season, September 1 through August 31. All memberships, regardless of join date, expire on August 31. At the moment, memberships do not auto-renew at the end of the membership season.

  • Do I need a membership for every member of my household?

    When you join as a Texas Inner Circle member, your membership is valid for every member of your immediate household.

  • Can I give a Texas Inner Circle membership as a gift?

    Yes! Please contact our membership office at support@texasperformingarts.org or call 512.232.8567 to learn more.

  • I’m no longer using my Texas Inner Circle membership. Can I transfer it to someone else?

    Yes! Memberships may be transferred to another household anytime within the performance season in which the membership is valid. Please contact our membership office by email or call 512.232.8567 to learn more.

  • Where is the Texas Inner Circle Lounge?
    • In McCullough Theatre, Texas Inner Circle members have access to an express line at the McCullough Theatre bar.
    • In Bass Concert Hall, the Texas Inner Circle Lounge is located on the 5th floor. The Lounge is open to all Texas Inner Circle members pre-show and during intermission.
    • Texas Inner Circle members may pre-order drinks at the Lounge bar(s) for pick-up at intermission.
  • How do I utilize the Ticket Concierge perk?
    • Director’s Circle level members and higher receive access to our dedicated Texas Inner Circle Ticket Concierge.
    • Your Ticket Concierge is there to assist with any ticketing needs including priority seating, securing tickets during Texas Inner Circle pre-sales, as well as ticket exchanges and upgrades.
    • If you are a Director’s Circle level member or higher, information on how to contact the Ticket Concierge will be included in your membership materials.
    • Ticket Concierge level members also receive a dedicated email announcing upcoming Texas Inner Circle pre-sales. This email will include instructions on how to request tickets from the Ticket Concierge.
    • For questions regarding Ticket Concierge access, please contact the membership team by email or call 512.232.8567.
  • As a Texas Inner Circle member, where can I park on show nights?
    • Center Stage level members and higher may use their VIP Parking Hangtag to park in the VIP Lot F20 on performance nights. The VIP Lot F20 is a dedicated surface lot located on Trinity St., just north of the San Jacinto Garage. View parking map.
    • Please make sure your hangtag is displayed on your rearview mirror prior to entering the lot.
    • Back Stage level members may use one of their two (2) garage passes to park in the San Jacinto Garage on the performance night(s) of their choosing.
  • What do I do if I lost/never received my VIP Lot F20 Parking Hangtag?

    If you never received your parking hangtag, or have misplaced your hangtag, please contact the membership team by email or call 512.232.8567.

  • The VIP Lot F20 is closed for my performance night. What do I do?
    • All members who are eligible to park in the VIP Lot F20 will be notified of lot closures on certain performance nights.
    • In the event of a VIP Lot F20 closure, eligible members will receive a complimentary voucher to park in the San Jacinto Garage via email.
    • To use the complimentary voucher, when entering the garage, pull a printed ticket from the machine. Proceed to park for the performance. When exiting the garage, first scan the printed ticket received at entrance. Then scan the QR code located on the complimentary voucher.
    • For questions on lot closures or using complimentary vouchers, please contact the membership team by email or call 512.232.8567.
  • What are Digital Membership Cards?

    Your Texas Inner Circle Digital Membership Card is available to download to your smartphone.

    Upon joining or renewing your Texas Inner Circle membership, a link to download your digital card to your digital wallet will be sent to you via email to the email associated with your membership account. Please allow 2–3 business days for receipt.

    • STEP 1: Find the Texas Inner Circle Digital Membership Card email from Texas Performing Arts.
    • STEP 2: Download your Digital Membership Card to your phone’s digital wallet app before you arrive.
    • STEP 3: Pull up your Digital Membership Card when you arrive at the theater.
  • I still have questions about the Texas Inner Circle Digital Membership Card. What do I do?

    For questions regarding your Texas Inner Circle Digital Membership Card, please contact the membership team by email or call 512.232.8567.

  • My company will match my membership contribution. How does this work?

    Company match programs are a great way to double the impact of your membership and your membership perks!

    Find out if your employer offers a charitable match. If so, please complete and submit the company’s matching gift form. Once complete, forward your email confirmation to our membership by email to start receiving your benefits!

  • I’d like to make my membership gift via a Donor Advised Fund (DAF). How does this work?

    For more details on making a gift via a Donor Advised Fund, please contact us. 

  • I’d like to pay for my membership via a payment schedule. How do I set this up?
    • To set up a payment schedule online, go to the membership page and click on “Join Now” if you are new to the Texas Inner Circle, or “Renew Now” if you need to renew your membership.
    • Select your desired membership level and under “Payment Options”, then select “Setup a Payment Schedule”.
    • Click “Setup a Payment Schedule” on the bottom right corner.
    • On the next page, check off the box on the far right and calculate your desired schedule.
    • If you would like to set up a payment schedule over the phone, please call 512.232.8567.

     

    Note: All payment schedules must be fully paid by the end of the performance season. The performance season begins September 1 and ends on August 31.