The University of Texas at Austin

Ticket FAQ

Ticket FAQ

How do I sign in to my Texas Performing Arts account?

How do I sign up to receive information about special offers, on-sale dates for performances, and other news?

How much time do I have to complete my ticket order?

Once seats are selected you have 8 minutes to complete the order.

Where can I find seating diagrams?

What are “best available” seats?

These are the best seats currently available for purchase on the ticketing system.

What are ticket limits?

Ticket limits may be in place on the first day of sales or during presales to prevent individuals from over-purchasing tickets.

How do I order accessible tickets?

Accessible Seating is available at all Texas Performing Arts venues. When purchasing ADA seats online, select the icon under the performance date for ADA seating.

If you require additional assistance or have other special seating concerns, please notify the Ticket Office at 512.471.1444 or tickets@texasperformingarts.org.

What are limited view seats?

Some seats may offer a limited view of the stage for certain events. This may be due to the theatre’s fixed architecture or the staging of the performance. All limited view seat sales are final, there will be no refunds or exchanges. For additional questions, please contact us at 512.471.1444 Tuesday–Friday from 10 am–5 pm.

Why am I being asked to enter a password for my credit card transaction?

If you have enrolled your credit card in the fraud protection programs “Verified by Visa” or “SecurecodeMC” you will be asked to enter your password before completing your transaction. TPA Internet sales does not have the ability to view or change your password. If you have questions, please contact the phone number on the back of your credit card.

I have a charge from TPA Internet Sales. What does this mean?

You have purchased a ticket to Texas Performing Arts online. This is our merchant account name.

Do children need a ticket to attend a performance?

Every person attending a performance at Texas Performing Arts venues must have a ticket to enter.

What is Will Call?

Will Call provides you with the option of picking up your tickets at the venue’s ticket office prior to the event. Please present the credit card used to purchase the tickets and a valid photo ID that matches the name on the card.

What are Print at Home tickets?

The Print at Home option allows you to receive your tickets as soon as payment is processed. The tickets will arrive via email as a PDF attachment and should be printed and presented at the venue’s entrance.

What are Mobile tickets?

The Mobile option allows you to receive your tickets as soon as your payment is processed. The tickets will arrive via email as a PDF attachment and should be opened and presented on your phone at the venue’s entrance.

I lost the PDF and/or the original email that contained the tickets. How do I get another email sent?

Sign in to the account used to purchase the tickets. Click on “Reissue Ticket” and check the appropriate box. You will receive a new email with the tickets that are now the current tickets. The barcode from the original PDF will become invalid.

How long does it take to receive my tickets in the mail?

Your tickets should arrive within 7-10 business days from the purchase date, mailed to the credit card holder’s address. If you have not received your tickets, please contact us at 512.471.1444.

Can I exchange my tickets for another performance?

Tickets may be exchanged for a multiple run performance prior to the event day. To exchange your tickets please contact us by phone at 512.471.1444, by email at tickets@texasperformingarts.org, or in person at the Bass Concert Hall ticket office Tuesday–Friday from 10 am–5 pm. A $5 per ticket exchange fee is charged in addition to any additional monies due for the difference in the ticket prices.

How do I purchase or redeem a Texas Performing Arts Gift Certificate?

Gift Certificates are available for purchase online, and can be mailed, printed at home, or sent via mobile delivery.  

Gift certificates are redeemable by calling the Ticket Office at 512.471.1444 Tuesday–Friday from 10 am–5 pm.

Can I purchase tickets with someone else’s credit card?

No, Texas Performing Arts only accepts orders from the authorized cardholder and the person picking up the tickets must present a valid ID that matches the name on the credit card.

My computer crashed while ordering tickets. How do I find out if I got the tickets?

Please contact us at 512.471.1444 if you are having technical difficulties while ordering tickets. We are open Tuesday–Friday from 10 am–5 pm. If you need assistance after hours, please email us at tickets@texasperformingarts.org.

What are Student Rush tickets and how do I get them?

Student Rush tickets are discounted Broadway student tickets that are available with an ID at the ticket office on the day of the show you wish to attend. These offers are limited and not available for all Broadway performances. Please contact the ticket office for details at 512.471.1444.

I bought tickets but can no longer attend—can I get a refund?

No, we do not offer refunds if you’re unable to attend a performance.

I purchased tickets from a third-party vendor. Can you confirm these are valid tickets?

StubHub is the only third party vendor that we partner with and confirm ticket validity and ownership. All other third-party tickets are not guaranteed entry and we cannot confirm their validity prior to the time of entry.

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