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Frequently Asked Questions

Frequently Asked Questions


Q: What happens if a guest arrives with a bag that is not permitted?
A: Guests will not be allowed to enter a venue with a non-conforming bag. Guests will be asked to return items to their vehicle.

Q: Are all purses prohibited?
A: No. Small non-clear clutch purses (with or without a handle or strap) or wallets that do not exceed 4.5" x 6.5" are permitted.

Q: Are diaper bags permitted?
A: Items that are normally carried in a diaper bag must now be carried in a clear bag. Each member of a family, including children, is allowed to carry an approved clear bag and a 4.5” x 6.5” non-clear option into the venue.

Q: Why has this bag policy been adopted?
A: We are committed to improving the safety and overall guest experience in all Texas Performing Arts venues. This proactive measure will enhance safety inside and outside the venues, and speed the security screening process for all guests. 

Q: Are other venues limiting bags?
A: Yes. The Frank Erwin Center and Texas Athletics venues have similar clear bag policies and metal detector screenings. Bag size and style limitations are additional steps to enhance safety and convenience. These additional policies are being echoed at various venues around the nation.

Q: How does the new policy improve public safety?
A: Clear bags are easily and quickly searched, greatly reducing faulty bag searches. The policy also supports the US Department of Homeland Security's "If You See Something, Say Something" campaign.  

Q: How is the new policy more convenient for guests?
A: The clear bag policy will enable guests to move through security checkpoints much faster. A standard size bag eliminates the need for bag templates to check bag sizes. Clear bags allow staff members to be more efficient and effective in keeping you safe by preventing dangerous items from entering the venue.

Q: How many bags may each person bring into the venue?
A: One large clear bag up to 12" x 12" x 6" as well as a 4.5” x 6.5” non-clear option such as clutch or wallet. The larger clear bag must be visually searchable. The small clutch allows privacy for small personal items and is also easily searched.

Q: Can smartphones, binoculars or cameras be carried SEPARATELY from the clear bag?
A: Yes. Phones, cameras or binoculars may be carried in by hand. However, bags for these items are not allowed.

Q: I need to have special medical equipment with me at all times. How should I carry these in with me? Will these be permissible?
A: Medical equipment can be carried into the venue in its proper carrier. An exception will be made for medical necessary items after proper inspection at the ADA entrance which is located at the front-right glass doors in front of Bass Concert Hall.

Q: Do I need to put everything I'm carrying into a permissible bag?
A: No. We are limiting only the type of bags carried into the venue. Therefore, guests may carry items in your pockets or jacket (keys, makeup, feminine products, comb, phone, wallet, credit cards, etc.) if they choose not to put them in a clear bag or clutch. Guests may also carry binoculars and/or an un-cased camera around their neck or in-hand (when permitted by the event).

Q: May I refuse to go through a metal detector? 
A: Yes. Guests who do not pass through the metal detector will be wanded at the ADA entrance which is located at the far-right glass doors in front of Bass Concert Hall.

Q: Will I need to remove my belt, shoes, and jacket at the entrance?
A: Guests will not need to remove their belts, shoes and jackets. Our new state-of-the-art, walk-through metal detection equipment accounts for certain personal belongings and will not trigger the alarm.

Q: How do increased security measures affect fans with wheelchairs? 
A: Our metal detectors are wide enough for guests using wheelchairs to pass through at the venue entrance. However, wheelchairs will likely trigger an alarm. If the alarm is triggered, the guest (and wheelchair) will be checked with a metal detector wand. For a faster security check please use the ADA entrance, located at the far-right glass doors in front of Bass Concert Hall.

Q: I have a medical device that triggers metal detectors. What is going to happen to me at the gate?
A: If a medical device triggers an alarm, the guest will be wanded by staff. Our metal detectors will not have any adverse effect on medical devices, e.g. pacemakers, joint replacements, oxygen tanks, etc.

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